At AttyKepsakes, we understand that sometimes plans change, and you may need to adjust or cancel your order. To assist with this, we’ve outlined the following guidelines:
- Order Modifications & Cancellations:
- You can modify or cancel your order within 12 hours of successfully placing it. After this period, we are unable to accommodate changes or cancellations as your order will have entered the processing stage and may already be on its way to the carrier.
- How to Modify or Cancel an Order:
- Gather the necessary information, including your order email, order number (found in your order confirmation email), and the specific details of your modification or cancellation request.
- Send your request, along with the required details, to [email protected] with the subject line [Modify/Cancel Order + Your Order Number].
- Refund Process:
- Upon receiving your request, we will review it and respond with approval or denial within 1 business day.
- Approved refunds will be processed within 3 days of receiving your email. The refund will be issued for the full value of the cancelled order or the adjusted amount if the order was modified.