At AttyKepsakes, we are committed to delivering your personalized keepsakes with care and efficiency. Below you will find our shipping policy to ensure transparency and a smooth experience from order placement to delivery.
Shipping Rates & Delivery Times
- Free Shipping: We offer free standard shipping on all orders over $100 within the United States.
- Standard Shipping: For orders under $100, a flat shipping fee will be applied at checkout.
- Expedited Shipping: If you need your items sooner, we offer expedited shipping options at an additional cost. Please select your preferred method during checkout.
Processing Time
- All of our products are custom-made to order. Please allow 3-5 business days for your order to be processed and crafted before shipping.
- Once your order is shipped, you will receive a confirmation email with tracking information.
Estimated Delivery Times
- Standard Shipping: 5-10 business days after processing.
- Expedited Shipping: 2-5 business days after processing.
International Shipping
- We currently ship worldwide. Shipping rates and delivery times for international orders will vary depending on the destination. Please note that customers are responsible for any customs duties or taxes that may apply.
Order Tracking
- You will receive a tracking number via email once your order has been shipped. You can use this number to track your package’s journey to your doorstep.
Shipping Guarantee
- We guarantee the delivery of your order within the estimated delivery times. If your order does not arrive within this timeframe, please contact us at [email protected], and we will assist you in resolving the issue.
Lost or Damaged Packages
- If your package is lost or arrives damaged, please contact us immediately. We will work with the shipping carrier to investigate and, if necessary, send a replacement.
Thank you for choosing AttyKepsakes. We look forward to delivering your personalized keepsake to you soon!